Support
Partner & Program Support
Help your partners keep moving.
Partner marketing becomes harder for corporate when every login problem, ordering question or program issue comes back to the internal marketing team. OnBrandify can help support the people using the Hub so your team does not have to handle every day-to-day question.
Support the partner experience.
Partners may need help with:
- Access and accounts
- Finding materials
- Using the Hub
- Personalization
- Ordering
- Program questions
- Order or fulfillment questions
Giving partners somewhere to turn can remove friction from the program and reduce the support burden on corporate.
Make adoption part of the job.
Launching a platform is not the same as getting people to use it. Partner communications, onboarding and ongoing program support can help make the Hub easier to understand and easier to adopt. The objective is straightforward:
Make the program easier to participate in.
Keep corporate focused on marketing.
Your marketing team should not have to become the help desk for the entire partner network. OnBrandify support can handle appropriate day-to-day issues while escalating customer-specific questions when corporate input is needed.
Frequently asked questions
Who does Partner & Program Support help?
Can OnBrandify help with partner onboarding?
Can partners contact OnBrandify directly?
Does this replace our internal partner team?
Give partners help without making corporate handle everything.
A simpler support experience can make the Hub easier to use and the overall program easier to operate.
Last updated .